We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cullengarden@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cullengarden@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cullengarden@gmail.com.

The Green House Dispensary

At Leaf Lab, your satisfaction is our top priority. We stand behind the quality of every product we sell and want you to feel confident with every purchase. Please read our refund and return policy carefully before placing an order.

All Sales Are Final

Due to the nature of our products including THCA flower, pre-rolls, concentrates, and edibles — all sales are final. We cannot accept returns or issue refunds once a product has left our facility, for safety and compliance reasons.

Damaged or Defective Products

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receiving your package.
We’ll gladly replace the affected item or issue store credit after verifying the issue.

 

To start a claim, email us at support@theleaflab.com with:

 

• Your order number.
• Photos of the damaged or incorrect item.
• A brief description of the issue
  

Our team will review your claim and respond within 1–2 business days.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once your order is confirmed and in transit, we’re unable to cancel it.
If you need to cancel quickly, email us immediately at support@thegreenhousehtx.com we’ll do our best to help if the order hasn’t left our facility.

Incorrect Shipping Information

Please double-check your shipping address before submitting your order.
The Green House is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Exchanges

We currently do not offer exchanges. If your product arrives damaged or incorrect, we’ll replace it with the same item or issue store credit upon approval.